Cancellation & Refund Policy

Service Cancellation

At Vetlyf, we understand that circumstances may arise requiring you to cancel a scheduled service. Please review our cancellation policy:

• Cancellations made 24 hours or more before the scheduled appointment will receive a full refund.
• Cancellations made less than 24 hours before the scheduled appointment may be subject to a 50% cancellation fee.
• No-shows or cancellations after the veterinarian has arrived at your location will be charged the full service fee.

Refund Process

Our refund process is designed to be straightforward and fair:

• Eligible refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the service booking.
• For payments made through UPI or digital wallets, please allow additional processing time.

Emergency Cancellations

We understand that pet emergencies can occur. In case of genuine emergencies:

• Contact our customer service immediately at 70529-25038.
• Provide necessary documentation if available.
• Each case will be reviewed individually with consideration for the circumstances.

Quality Guarantee

If you are not satisfied with our services:

• Notify us within 24 hours of the service completion.
• Provide specific details about your concerns.
• Our team will review your case and work towards a satisfactory resolution.

Contact Us

For any questions about our cancellation and refund policy, please contact us:

• Phone: 70529-25038
• Email: support@vetlyf.com
• WhatsApp: Available through our website