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Video Consultation

Online Vet Consultation for Pets

Talk to a Vetlyf veterinarian over video, at a time you pick — and get a straight answer on whether your pet needs to be seen in person.

Vet Tele Consult₹29915-minute video call

Book a video consultationIs it an emergency?

An online vet consultation on Vetlyf is a scheduled video call with a veterinarian — the right first step for follow-ups, medication questions, diet and behaviour problems, and for deciding whether what you are seeing needs a clinic visit today.

What a video consultation for pets can do

These are the problems a vet can genuinely work through on a call, without your pet leaving the house.

Follow up on treatment already started

Report how the last few days have gone, show how a skin patch or a healing wound looks now, and get the next step in a plan a vet has already set.

Medication questions and adjustments

A dose you are unsure about, a tablet your pet keeps spitting out, a side effect you have noticed, or whether to finish or stop a course.

Behaviour, anxiety and training

Barking, aggression, separation anxiety, litter-tray misses, destructive chewing — problems where the vet mostly needs your account and a look at the setting.

Diet, weight and what is due next

Food changes, portions for a growing puppy or kitten, creeping weight gain, and where your pet stands on the vaccination and deworming calendar.

Making sense of reports you already have

Go through lab results, a discharge summary or an old prescription with a vet and have it explained in plain language.

A second opinion, or simply: is this urgent?

Not sure whether what you are seeing can wait until the weekend? A short call is the cheapest way to find out — and the vet will say plainly if the answer is to come in.

What a video consultation cannot do

A camera has hard limits. Knowing them before you book is the difference between a useful call and a wasted one.

A physical examination

No camera lets a vet listen to the chest, feel the abdomen, check gum colour and hydration, take a temperature, or look properly inside an ear or a mouth.

Vaccinations, deworming shots or any injection

These need the vet and your pet in the same room. Book a clinic visit or a vet home visit instead.

Tests, samples and imaging

Blood and urine tests, skin scrapes, X-rays and scans all need your pet present. A call can tell you which of them is worth doing.

Wounds, dressings, stitches, dental work and surgery

Anything hands-on is a clinic procedure. The vet can look at a wound on camera and tell you how quickly it needs attention.

A firm diagnosis that depends on an exam or a test

A vet may well tell you what it looks like — and then ask to confirm it in person before treating. That is the call working, not failing.

Anything that is an emergency

Emergencies are not booked, they are called. Use the 24x7 line and skip the video consult entirely.

When the answer is a clinic, not a call

Do not book a video consultation for any of these. Call the 24x7 emergency line straight away — a scheduled slot costs your pet time it may not have.

  • Breathing Difficulty & Choking
  • Seizures & Fits
  • Poisoning & Toxin Ingestion
  • Accidents, Trauma & Road Injuries
  • Bleeding, Deep Wounds & Fractures
  • Bloat & Sudden Stomach Swelling
  • Cat Can't Urinate (Urinary Blockage)
  • Vomiting Blood & Severe Diarrhoea
  • Heat Stroke & Overheating
  • Collapse, Weakness & Not Eating

The same applies to anything a vet has to touch: a swelling to be felt, an eye to be stained, a limb to be flexed, a temperature to be taken. If the vet on your call asks you to come in, that is the consultation doing its job.

Call 24x7 emergency — +91 70529 25038See 24x7 pet emergency care

How to talk to a vet online, step by step

Booking a video consult skips the address step — there is nowhere for anyone to travel to.

  1. 1

    Pick your pet

    Choose the pet the call is about, or add a new one. Their history travels with the booking, so the vet is not starting from a blank page.

  2. 2

    Confirm your contact details

    The number and email on the booking are how the confirmation and the call reach you, so check them before moving on.

  3. 3

    Choose the service, date and time

    Select Video Consultation as the visit type, pick the consultation you want, then pick a slot. Slots that are already full are shown as full rather than hidden.

  4. 4

    Choose the clinic whose vet takes the call

    Only clinics that offer the service you selected are listed. The vet you speak to comes from the clinic you pick — the same team you would see in person.

  5. 5

    Confirm and pay

    You get a confirmation carrying the service, the clinic, your slot and the payment status. No address is collected: a video consult has nowhere to go.

What to have ready before the call

The slot is 15 minutes. Five minutes of preparation is what turns it into a useful consultation.

Your pet's paperwork

Previous vaccination records, prescriptions, recent lab reports and the details of anything your pet is currently taking.

A short video of the problem

A limp, a tremor, a cough or an odd behaviour rarely performs on cue. Record it beforehand — thirty seconds of footage is worth a long description.

Good light and a spare pair of hands

Someone to hold or steer your pet toward the camera while you talk makes a far better call than trying to do both.

Your pet's current weight

Almost every medication question comes back to weight. An approximate, recent number is much better than a guess from last year.

Your questions, written down

The slot is short and focused. A written list means the thing you actually worried about does not get remembered after you hang up.

Prescriptions and what happens after the call

Everything from the consultation lands on your pet's record, alongside their medical history, vaccinations and documents.

Prescriptions go onto your pet's record

Anything the vet prescribes is filed against your pet, alongside their medical history, vaccinations and documents — so you can open it again later instead of hunting for a screenshot.

A prescription follows the vet's judgement, not your booking

Paying for a call does not buy a prescription. If the vet cannot be confident without examining your pet or running a test, they will say so and tell you what to book instead.

Refills and dose changes are what video does best

For a medicine your pet is already on and doing well with, a short follow-up call is often all that is needed to adjust or continue it.

If you are told to come in, the visit picks up where the call left off

The consult and its notes sit on the same record as the clinic or home visit that follows, so nothing has to be explained twice.

Prescriptions and reports live in your pet's health record. Rescheduling and cancellation follow the published cancellation & refund policy.

Book an online vet consultation

24x7 Pet Emergency
Video Consultation

24x7 Pet Emergency

Starting at

₹999

60 mins
Pet emergencies can happen at any time. Vetlyf Pet Clinic provides 24×7 emergency veterinary support for dogs and cats in Gurugram. From sudden illness, injuries, breathing difficulty, persistent vomiting, poisoning, seizures, bleeding, accidents, or severe pain, our veterinary team is available to assess your pet and provide prompt, compassionate care. Call Vetlyf immediately for urgent assistance and guidance on safely bringing your pet to the clinic.
Book NowDetails
Vet Tele Consult
Video Consultation

Vet Tele Consult

Starting at

₹299

15 mins
Quick access to vet advice without travel, ideal for routine follow-ups, medication adjustments, and behavioural questions. Skip for physical exams.
Book NowDetails

Online Vet Consultation — Frequently Asked Questions

What can a vet actually do in an online consultation?

Follow up on treatment already under way, sort out medication doses and side effects, work through behaviour, anxiety, diet and weight problems, read your pet's existing lab reports with you, and tell you whether what you are seeing needs a clinic visit today or can wait.

What can't be done over a video consultation?

Anything hands-on. A vet cannot examine your pet through a camera — no listening to the chest, feeling the abdomen, checking gums or taking a temperature — and cannot vaccinate, inject, take samples, image, dress a wound or operate. Those need a clinic visit or a vet home visit.

How much does an online vet consultation cost?

A Vet Tele Consult on Vetlyf is ₹299 for a 15-minute video call, booked as a scheduled slot. The price shown on this page is the live catalogue price, and you see the total before you pay.

How does the video consultation work?

You pick your pet, confirm your contact details, choose Video Consultation with the service and a time slot, then choose the clinic whose vet will take the call. After payment you get a confirmation with the service, clinic, slot and payment status. No address is needed.

Can the vet prescribe medicine after a video consultation?

A vet can prescribe when your pet's history and what they can see are enough to be confident — refills, dose changes and many routine problems fall into that group. When they are not enough, the vet will ask you to come in first rather than treat blind. Anything prescribed is saved to your pet's record.

My pet looks really unwell — should I book a video call?

No. Breathing trouble, seizures, suspected poisoning, an accident, heavy bleeding, sudden stomach swelling, a cat that cannot urinate, collapse or repeated vomiting are emergencies. Call the 24x7 emergency line on +91 70529 25038 instead of booking a slot.

What should I keep ready before the call?

Your pet's vaccination records, past prescriptions and recent reports, the details of any current medication, a recent weight, a short video of the problem if it comes and goes, decent light, and your questions written down.

Can I reschedule or cancel a video consultation?

Rescheduling and cancellation are free up to 24 hours before your slot, and a cancellation made outside that window is refunded in full to your original payment method within 5-7 business days. Inside 24 hours you still get one free reschedule, while a cancellation is charged at 50% and a no-show at the full amount.

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